Samsung Electronics East Africa has opened its latest customer experience store in Nairobi in a bid to improve customer experience through offering of device convergence. The 4.045 square feet of floor space will showcase the latest technology in mobile devices, wearables, B2B products and accessories. Simon Kariithi, Head of Internet and Mobile at Samsung Electronics East Africa Ltd […]
Solar solutions company M-KOPA has introduced solar-powered digital TV to its basket of solar products. The launch in partnership with Safaricom targets customers in rural areas and not connected to the national grid. “Owning a TV is life-changing for our off-grid customers. Many of them have traditionally had to pay to watch in […]
African countries will now have more access to electricity under an initiative dubbed “the Power Africa Scheme.” The law which was signed by the President of the United State, Barack Obama is set to bring electricity to 50 million people in sub-Saharan Africa by 2020. Obama made this initiative during his tour of Africa […]
United Bank of Africa (UBA Bank) has partnered with a local network provider to launch a mobile-based financial services to Kenyans. The service dubbed Akiba Mkononi launched by Airtel Kenya and UBA will provide their clientele a Virtual Savings Account to as well as Mobile Banking services as the two companies seek to expand their range of innovative financial services to […]
Kenya Commercial Bank (KCB) has commenced the use of a new Electronic Customer Relationship Management System aimed at improving customer experience and turn-around time. The Bank will use the system to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention […]
Ringier is restructuring its international market set-up for the beginning of the new year. On the first of January, Ringier Africa and Asia have implemented various changes further supporting the strong growth of its international markets, with additional personnel and international support. Ringier is restructuring its international market set-up for the beginning of the new […]
The World Wide Web has experienced explosive growth over the last decade for one simple reason: today creating a website is cheap and easy. Even if you’re not tech-savvy and have no experience, if you can click a mouse and cruise the Internet, you already possess all the skills you’ll need to build a simple […]