How to change NHIF hospital online

How to change your NHIF facility

NHIF now provides members with a choice of their preferred outpatient hospital medical facility where they will be going to seek outpatient medical help.

Once you choose a preferred facility you will not be able to get your medical services paid by NHIF from ANY other hospital. In the situation where you might need to change your preferred outpatient medical facility/ hospital; NHIF allows you to do so twice a year.

  1. Go to NHIF Portal and Download Change of Mediacal Facility Form
  2. Fill out the form
  3. On the outpatient medical facility form, you can indicate a different hospital for each of your family members.
  4. Visit your nearest NHIF branch and submit the change of medical facility form.

Alternatively, there is a national call-out for change of NHIF preferred facilities. When the call is out you are advised to visit your new hospital and change your preference.

Also read: How to Check Your NHIF Status online

You can also change your NHIF Outpatient Facility on your mobile phone by dialling *155# and follow the prompts or download NHIF Mobile App on Playstore or Apple Store.

Also read: How to Pay NHIF Via Mpesa


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  • Kirwa abraham meres

    08/06/2020 - 14:56

    I want to be out patients of Bunt forest health center

  • shadrack mwalimu

    06/07/2020 - 10:21

    I have been trying to update my status online and it doesnt seem to work

  • Simon

    22/07/2020 - 12:15

    You can do it yourself no need of aid from anyone bro

  • Zaweriah Nduati

    30/07/2020 - 08:59

    Change my inpatient hospital

  • Washington A M Kimani

    01/08/2020 - 15:19

    I’ve been trying to my out patient facility but your system doesn’t seem to work. My account no 1473950

  • Shadrack Not a ride Ontuga

    04/08/2020 - 23:58

    Have tried to choose the facility with no avail plz help.

    • Admin

      05/08/2020 - 15:25

      Visit NHIF Offices or Huduma centre for assistance.

  • Wesley

    06/08/2020 - 16:58

    Have tried to choose facility but avail

  • Lucy Waithera

    03/04/2021 - 20:36

    I have been trying to change outpatient facility and not going through please help

  • Anne Soi

    06/04/2021 - 16:41

    I filled a form to change my outpatient hospital and instead of changing and effecting, the old hospitals were completely removed from the system and never replaced with the choice I gave out. Only one old outpatient hospital was left. I also chose inpatient hospitals and non is reflecting. What am I supposed to do please!

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