A Kenya Revenue Authority (KRA) Personal Identification Number (PIN) is essential for smooth business transactions with government entities and service providers in Kenya.
If you’ve forgotten your PIN, it’s crucial to recover it swiftly to avoid disruptions. Here’s a guide on how to retrieve your KRA PIN using various methods:
1. Using the KRA iTax Portal
You can easily check your KRA PIN online through the KRA iTax portal, which serves as a PIN checker. To retrieve your PIN:
- Log in using your User ID number.
- Navigate to “Registration” and select “Reprint PIN Certificate.”
- Choose “Taxpayer” as your applicant type and click “Submit.”
- Download and print your PIN certificate for future reference.
2. KRA M-Service App
Download the KRA M-Service app from Google Play Store to recover your PIN using your ID number. This app also allows you to file tax returns and make payments.
3. Contact KRA via Social Media
For quick assistance, you can reach out to KRA via their official social media channels:
4. WhatsApp and Phone Support
Another efficient way to get assistance is through KRA’s WhatsApp or by calling 0711099999, where you can follow the self-service menu for PIN recovery. KRA’s operational hours are Monday to Friday from 7 am to 9 pm.
5. Email Inquiry
To request KRA PIN recovery assistance via email, write to callcenter@kra.go.ke, attaching a scanned copy of your ID card. Remember to follow up by visiting a local KRA office or Huduma Centre.
6. Visit KRA Office or Huduma Centre
You can directly visit your nearest KRA office or Huduma Centre with your national ID to request a printed copy of your KRA PIN.
Frequently Asked Questions:
- What if I cannot remember my KRA PIN? Check it using the KRA iTax PIN checker online or app.
- Can I retrieve my PIN via SMS? No, KRA does not provide PIN retrieval via SMS.
Remember to store your KRA PIN document securely and regularly verify its accuracy through official responses from KRA.
