Mpesa transactions are a convenient way to send and receive money in Kenya. However, mistakes can happen, and funds may be sent to the wrong number.
Fortunately, Mpesa provides a reversal option to help recover these funds. This guide explains how to reverse Mpesa transactions, including the new Zuri option.
Are Mpesa Reversals Possible?
Mpesa reversals are not guaranteed. The success of a reversal depends on:
Transaction Type: Reversals are easier for person-to-person transactions. Payments to pay bills or till numbers may require contacting Safaricom customer care.
Time Since Transaction: The sooner you initiate the reversal, the higher the chances of success.
How to Reverse Mistaken Mpesa Transactions
Here are five effective methods to initiate a reversal on Mpesa:
1. Using SMS
- Forward the Mpesa confirmation message to 456. This message contains all necessary transaction details.
- You will receive a confirmation reply from “Reversal” within two hours.
2. Using the Mpesa App
- Open the Mpesa App and log in.
- Navigate to the “Transactions” section and locate the transaction.
- Tap on the “Reverse Transaction” option.
- Provide a brief reason for the reversal and submit your request.
3. Using the mySafaricom App
- Similar to the Mpesa App, you can initiate a reversal through the mySafaricom App if the transaction was made using that platform.
4. Chatting with Zuri
- Save Zuri’s number: 0722000100.
- Start a WhatsApp conversation by typing “Hello.”
- Follow Zuri’s prompts to confirm your phone number, Mpesa PIN, and transaction details.
5. Contacting Safaricom Customer Care
- If other methods fail or if the transaction involves pay bills or till numbers, contact Safaricom customer care for assistance.
Tips for Successfully Reversing Mpesa Transactions
- Act quickly to improve your chances of recovering funds.
- Have the recipient’s number, transaction code, and amount ready when contacting customer care.
- Note that processing a reversal can take up to 72 hours.
Preventative Measures: Use Hakikisha
Before sending any Mpesa transaction, consider using the Hakikisha service.
This free feature allows you to confirm the recipient’s name and/or number before completing the transaction, significantly reducing the risk of sending money to the wrong person.
If you follow these steps, you can effectively manage Mpesa transactions and minimize errors.
