Kenya Power and Lighting Company (KPLC) has locked out third-party agents from selling tokens to prepaid customers effective September 1.
In a statement, KPLC has said customers will only buy tokens from Kenya Power and pay through mobile money, specifically MPesa, as well as its banking halls.
“Please note that no other third-party agent is authorised to offer these services on behalf of KPLC. The company will therefore not take liability for any transaction conducted through any other platform,” the company indicates.
The energy utility firm had contracted nine companies and two banks to sell the power units to customers on prepaid meters.
Also read: How to buy Kenya Power Tokens via M-Pesa
KPLC Token purchases will now be limited to the M-Pesa pay bills 888880 and 888888 for prepaid and postpaid customers.
Banks including; Equity, KCB, and Co-operative are currently authorised by Kenya Power to only offer postpaid bill collection services.
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