Opinion & Analysis

Customer Experience is Key, and Other Learnings from CX Tech Experts

This month 1Stream marks 14 years of delivering leading-edge cloud-based contact centre and CRM solutions to its clients in Southern Africa. 1Stream co-founder and joint CEO, Jed Hewson, shares his 5 key learnings and how the company is meeting market needs. Since 1Stream’s establishment in 2008, it has been committed to enabling companies to deliver excellent customer […]
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Practicality of Machine Learning in Responsive Web Design

Practicality of Machine Learning in Responsive Web Design

The majority of online sites are now responsive. However, having a responsive website on its own is insufficient. Users want customization at all levels. Improving user experience and engaging your customers keep them interested in your platform and increase the possibility of determining what they need from it. Machine Learning and Artificial Intelligence (AI) help […]
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GSMA improves Women’s Digital Safety with Mobile Tokenisation 

The start of the COVID-19 pandemic accelerated the shift in how people get access to information, services and conduct business. As governments in most countries implemented hard lockdowns to curb the spread of the pandemic, mobile phones allowed people to stay connected and access critical services and information. This contributed to the growth of mobile […]
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Why are cybercriminals increasing their focus on mobile devices?

Why are cybercriminals increasing their focus on mobile devices?

A survey carried out in the last year revealed that almost half (49%) of organisations worldwide are unable to detect an attack or breach on employee-owned devices. At a time when workforces around the world are becoming increasingly distributed, there’s a genuine risk that the mobile arena could soon become the new corporate cybersecurity battleground. From mobile […]
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Africa has to look to emerging technologies like AI to fuel its economic recovery in 2022

Africa has to look to emerging technologies like AI to fuel its economic recovery in 2022

Over the past 2 years since the Covid-19 pandemic started, Africa’s economy has contracted by 2.1% and regional growth is expected to be muted in 2022 compared to 2021. Economic recovery and growth are top of mind for countries and many are now realising that accelerated digital transformation is at the heart of achieving this.   Forward-thinking leaders, policymakers and organisations are […]
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Top 10 Investment Saccos to join in Kenya

Top 10 Best Saccos To Invest In Kenya 2022

To achieve financial empowerment, one is advised to join a reliable savings and credit co-operatives (SACCOs) to inspire a saving culture and finance development projects. Below is a list of the Top Investment SACCOs in Kenya Unaitas SACCO Kenya Police SACCO Stima SACCO K-Unity SACCO Waumini SACCO Maisha Bora SACCO Hazina SACCO Wanandege SACCO Harambee […]
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Top 5 home automation trends in 2022

Top 5 home automation trends in 2022

The internet of things (IoT) is on the rise with projections suggesting that approximately 50 billion IoT devices will be in use around the world by 2050. This is because today, time-pressed consumers are already turning to technology for greater convenience and efficiency both in their personal lives as well as in their home environment. […]
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How Banks Are To Soon Beat M-pesa

We all loved the free transfers, and people would split their large transfers into many smaller transactions just to avoid paying any fees. The biggest mobile money provider locally, Safaricom with M-Pesa, admittedly didn’t like this, and there were several reports of them asking the Central Bank to re-introduce fees below 1,000 bob. The Central […]
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