DHL’s new mobile app; What’s in store?

DHL Express has announced the launch of an innovative mobile platform that will allow its customers in Sub Saharan Africa to track and coordinate the delivery of their shipments with greater ease and convenience.

The new Express Mobile app launched in eight African countries, and a further 40 countries to be live by the end of 2020.

According to Hennie Heymans, CEO of DHL Express Sub Saharan Africa, the DHL Express Mobile app is part of DHL Express’ ongoing commitment to drive innovations that enhance customer experience.

“The app is an exciting new addition to our service offering in Sub Saharan Africa and has been launched in South Africa, Kenya, Ghana, Nigeria, Ethiopia, Mauritius, Tanzania and Uganda, and will be rolled out in a further 40 countries across the region by the end of 2020,” Heymans said.

What’s in store?

The new DHL App offers a number of key benefits that facilitate tracking and faster delivery; Growing demand for mobile services in Sub Saharan Africa drives further innovation.

The app is an exciting new addition to our service offering in Sub Saharan Africa

  • Customers can access accurate shipping quotations.
  • Find their closest DHL Service Points for easy collections and deliveries and of course.
  • Track their shipments in real-time.

A report by GSMA Intelligence revealed that mobile phones and services are enabling business growth in Africa. The mobile ecosystem has made a significant contribution to the economy in Sub Saharan Africa so far, with an economic value contribution of $110 billion, equivalent to 7.1 per cent of the region’s GDP in 2017.

Heymans adds that it is not only about new technology, but also a different mindset and culture. Our customers are constantly evolving and changing the ways that they communicate, work, travel and consume, so we need to ensure that we are providing them with solutions that are agile enough to adapt to their changing needs.

With online transactions growing exponentially in Africa, Heymans says that there is a clear demand for integrated mobile solutions that allow customers to transact whenever and wherever they are.

“As the global leader in express logistics, DHL is constantly working towards providing cutting-edge solutions that help to connect Africa’s consumers and business owners with the global market” concludes Heymans.