How Safaricom’s eSim Service works and how to get it

Safaricom recently introduced the Safaricom eSIM - Embedded Subscriber Identity Module

Safaricom recently introduced the Safaricom eSIM – Embedded Subscriber Identity Module as evident in mySafaricom app changelog in their latest update.

What is an eSIM?


The eSIM, also known as embedded Universal Integrated Circuit Card (eUICC), is 6 mm long and 5 mm wide and is soldered onto a device’s motherboard at the moment of manufacture while providing the same functionality as a disposable SIM.

With an eSIM, the customer just needs some Profile Settings and they are ready to use a particular network. The profile settings are provided by the carrier in form of a QR code to scan. Once the phone activates the eSIM, the customer is able to access the network based on the scan.

Customers with more than one eSIMS can get both networks’ profiles settings and install both on their phones. They can, ideally, interchange the networks at their own will.

Benefits of eSIM

  • The advantages of eSIM are that it allows you to store many phone numbers on a single device.
  • You cannot lose your eSIM since it is embedded in your device.
  • eSIM allows you to have more than one mobile number in a device
  • An eSIM allows individuals who travelling different countries to switch between operators cutting cost on their roaming fees.

eSIM is likely the next big thing in the world of cellular devices. We are all aware of ordinary SIM cards, which have since shrunk in size to what we currently have (nano SIM).

Customer credentials, which are ordinarily written on your ordinary SIM card, are downloadable on eSIM. This basically means that the chip work as a normal SIM card.

eSIMs are also very tiny, at only 2.5 mm by 2.3 mm with a thickness of 0.2 mm.

How to get Safaricom eSIM

  1. Visit a Safaricom Shop with a supported device.
  2. Scan the eSIM QR Code you’ll be given by Safaricom with your supported device.
  3. Your device will download and install the Profile Settings and set up the Safaricom Network on your eSIM.
  4. Your eSIM will now be ready for use.

Devices that currently support Safaricom’s eSIM:

  1. iPhone SE 2020, iPhone X, iPhone Xs, iPhone 11, iPhone 12
  2. Samsung Galaxy S21, Galaxy Z Fold, Galaxy NOTE 20

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