Kenya Power has introduced a service under the *977# USSD code that will enable its prepaid and postpaid customers to manage their bills.
Under the new service, the Company’s 1.8 million post-paid customers can now take advantage of the self-read option on *977# to submit their meter readings to get their actual monthly bills.
Every month, customers who register for the self-read option will get a prompt asking them to submit their readings within the next 3 days.
The platform also enables pre-paid customers to purchase tokens and retrieve the last three purchased tokens, which is especially helpful in cases where the token messaging system is experiencing delays or when a customer has mistakenly deleted their token message.
By dialling *977#, customers can also report outages,
Apply for new electricity connections,
The USSD code is part of innovative solutions that the Company is deploying to
- Enhance service delivery,
- Improve customer experience by promoting interaction in a more reliable, affordable,
- Fast manner
Currently, most customers access the Company’s services by calling the National Contact Centre or by physically visiting offices across the country.
The USSD code will decongest calls to the Call Centre because it provides Kenya Power’s customers with an alternative way to access the company’s services.
Besides the USSD code, customers can also access the Company’s services through MyPower app which is available on android and IOS.
Tenants can register on the App and submit their meter readings on a monthly basis.
The *977# platform was piloted in March 2020 and recorded an average 13,849 interactions for the month.