Are you struggling to figure out how to withdraw money from your SurePay HELB account? You’re not alone. Many people encounter challenges when it comes to accessing their funds from specialized payment services like SurePay.
In this guide, we’ll walk you through alternative methods to withdraw your money and provide you with the necessary resources to make the process smoother.
Understanding SurePay’s Limitations
Unfortunately, withdrawing money directly from SurePay is not currently possible. SurePay functions primarily as a payment service for specific purposes, not a general-purpose financial account. This limitation often leads to confusion and frustration for users who are accustomed to more traditional banking systems.
Alternative Withdrawal Methods
M-PESA SurePay
If your SurePay account is linked to M-PESA, you can still access your funds through M-PESA’s extensive network of agents and ATMs. Here’s a step-by-step guide to withdrawing your funds:
1. Dial *234# on your phone.
2. Select “Withdraw.”
3. Enter your withdrawal amount.
4. Enter your M-PESA PIN.
5. You will receive the cash or have the funds withdrawn from your M-PESA account directly.
Other SurePay Services
For SurePay accounts associated with specific services such as payroll or bill payments, contacting the service provider is crucial to understanding withdrawal options. They may offer alternative methods such as bank transfers or direct deposits.
